BEHIND THE SCENES
Back when I was office manager for Ed's private therapy practice.... The office phone would ring. I'd answer, and there would be silence. A few seconds later, it would ring again from the same number. I'd answer again. More silence. Then it would ring a third time. By then I would usually smile, because after years of managing Ed's therapy practice, I knew exactly what was happening. Someone was trying to work up the courage to ask for help. Finally, I'd hear a quiet voice. "Is this Ed...
